Operational Efficiency & Unlocking Capacity

In the face of increasing regulatory demands and intensifying workforce pressures, health and aged care providers are looking for innovative ways to ease the load and continue delivering quality care. At IQ Life, we specialise in transforming service delivery processes for health and aged care providers by leveraging our innovative, research-validated IQ Capacity method using the XeP3 lean tool. Our approach is designed to rapidly improve operational efficiency, enhance compliance, and unlock capacity to elevate the overall quality of care. We enable significant efficiencies and reduce costs by identifying and eliminating process noise, which can account for up to 38% of staff effort.

By engaging staff at all levels and providing detailed insights into process inefficiencies, we enable health and aged care providers to implement practical, sustainable changes that improve patient experience, reduce turnaround times, and improve operational efficiency. 

IQ Life Operating Model

A modern approach to operating model review and design, ensuring the ability to review top down and bottom up, measuring the impact to Customer Experience, Operational Efficiency and Ability to Adapt, and designing for the optimum balance.

XeP3

Accelerate your transformation using XeP3, a proven reengineering method and analytics toolset, used to rapidly uncover how your processes actually work. Discover Noise and reveal underlying causes. Quantify your efficiency opportunity.

Learn more about XeP3

SHADO

We analyse your technology environment to learn where complexity and technology debt lies, and enable better decision making about the optimum balance between technology complexity and process complexity for operational efficiency.

IQ Life consultants have helped our customers:

  • Define goals, identify system pain points, determine priorities for transformation
  • Design and build operating models to support future growth
  • Conduct efficiency assessments, implementing change that delivers benefits
  • Identify noise, optimise and automate processes for efficient, scalable and integrated delivery
  • Deliver sustainable results
  • Redesign customer experience ​

IQ Life can help you achieve operational excellence and create lasting value for your organisation

Let’s chat and explore how we can create solutions
that grow with you—together.

Contact Us